What the company offers:

• Competitive salary and additional benefits
• Employee development support available
• Flexible working conditions

We are looking for engineers with expertise in the following areas:

• VMware vSphere (ESXi hosts & vCenter) – build/configure/manage (5+ years)
• vRealize Suite Automation and Orchestration.
• Linux Centos/Ubuntu – build/manage/security compliance

Key responsibilities

• Monitor, respond and manage alerts generated by both human and automated sources.
• Monitor networking performance to ensure operations in accordance with the functional and non-functional requirements of the system.
• Actively identify areas where administrative or operational efficiencies can be gained.
• Assist customers in the design and development of solutions on the IaaS platform.
• Liaise with vendor technical support to resolve or mitigate bugs in software or hardware.
• Repair and replace hardware.
• Configure new devices in accordance with as-built documentation, architecture diagrams or business requirements.
• Upgrade or patch software as per the appropriate internal policies.
• Identify potential outages resultant from proposed tasks and work through the notification process to advise affected parties.
• Create reports based on service uptime, resource utilisation, security events, and other common key metrics.
• Participate and contribute to the organisation of company commercial and social events.
• Comply with Policies and Procedures

Skills required Essential (four or more)

• VMware vSphere 6.7+
• VMware NSX 
• VMware vRealize Operations Manager
• VMware Auto Deploy
• VMware vRealize LogInsight
• VMware vRealize Suite 8.x
• Linux Administration

Desirable

• VMware vCloud Usage Meter
• VMware vCloud Director 10
• RabbitMQ
• PostgreSQL
• Cisco UCS
• NFS
• Cassandra

Security
This is a security assessed position. The successful candidate must hold or have the ability to obtain and maintain a Negative Vetting Level 1 clearance or higher.
The role may require national travel, overnight stays and liaison with partners and suppliers.

“OPENING THE GATEWAY BETWEEN TALENT & OPPORUNITY”

Should you be interested please apply online or email Anastasia at [email protected]

Key Responsibilities
Service Support

• To assist with receipt of Customer service calls and emails, assessing and escalating issues and processing cases
• To assist with the onboarding of new Customers into the system, working with the CSMs and Technical team to complete the work according to required timings
• To understand the background and requirements for the management of the following Service Desk elements – Incidents, Service Requests, Changes, Problems
• To conduct Level 1 support 
• To work with Level 2/3 technical personnel to assist to resolve issues
• To maintain all Service Desk work in the Service Manager tool.
• To manage general task and issue management utilizing ServiceNow.
• Asset management through ServiceNow.
• To assist to maintain and improve the speed and quality of services by implementing and improving processes
• To document and maintain all Service Desk processes (Service Desk and Onboarding) in the Confluence document management system
• Have a basic understanding of the following concepts in order to be able to support systems:
• Information Security
• Network and Gateway
• Compute and Storage
• Virtualisation
• System monitoring
• Cloud computing
• To document Knowledge Articles and Processes in support of the Service Delivery function
• To assist the Change Action Board and the Change Manager as required

Team support

• To assist and / or lead internal committees set-up for the management of Workplace Health and Safety.
• To support other Team Members in the delivery of their projects.
• To assist with the coordination of project resources.
• To assist in the planning, preparation, and organisation of meetings with internal and external stakeholders.
• To assist with the preparation of meeting notes and management of meeting actions and decisions.
• To liaise with a range of internal and external clients to achieve effective outcomes for the Team.
• To deal with sensitive and/or classified information in an appropriate manner.

Skills required
Essential

• Sound knowledge of OHS and Environmental requirements in the workplace.
• Excellent communication skills.
• 1-3 years’ experience in a Service Desk front line role, ideally in Cloud Services.
• Experience in liaising with Customers in a supportive manner as required in the solution of issues.
• Empathy with the Customer issues and requirements.
• A proactive solution-focused approach with Customers.
• Ability to document Processes and Knowledge articles.
• Ability to work both independently with minimal supervision and as part of a team.
• Experience with Support Desk applications.
• Excellent knowledge of Microsoft Office Applications.
• Administration of Office 365 desirable.
• Previous experience with ServiceNow desirable.
• Ability to follow required work procedure in a methodical manner.
• Ability to work with the team and undertake tasks with which you may not be familiar.
• Ability to train others in support of the overall support delivery.
• Resourcefulness and ability to establish proactive, productive working relationships with stakeholders.
• Ability to manage multiple priorities, often within tight timeframes.
• Ability to overcome obstacles and problem solve issues.
• Delivery of high-quality products and outputs.
• Timely reporting planned and current activities, issues and dependencies.

Desirable

• An understanding of ITIL and customer service principles would be highly regarded.
• Some qualification or leadership experience in technology or service delivery would be advantageous.

Security

• Ability to attain a minimum Baseline Federal Government security clearance.
• NV1 clearance desirable.

  
                                                                                                        “OPENING THE GATEWAY BETWEEN TALENT & OPPORUNITY”

Should you be interested please apply online. Please feel free to contact Anastasia on  0292384200 only after online submission. If you would like to look at our other unlisted roles, you can find them at:

https://gatewaysynergy.com.au/careers/

Would you like to work with Australia’s largest provider of Digital Forensics tools and training?
  
My client is looking for a meticulous and technically skilled Digital Forensics Associate to work on exciting in­ house digital forensic related research and development projects under the guidance of a Subject Matter Expert.
  
The Digital Forensics Associate will deliver hands-on client project work, provide support to more senior-level team members in investigation and expert witness projects, and will help them evolve on their growing proactive through various continues improvement initiatives. You will work closely with the project team to become familiar with the clients’ big picture objectives and challenges and execute critical project deliverables to ensure these objectives are met on time and with the innovative analytical workflow solutions to address their issues. Responsibilities will include but are not limited to, the following:
  
Duties and responsibilities

• Preservation and analysis of electronically stored information in support of investigative and electronic discovery matters using industry standard tool and practices.
• Designing and implementing intelligent workflow solutions to quickly identify the key facts, details, and merits of the case
• Conducting quality control checks to ensure accuracy of tasks/deliverables related to searches, review workflow, productions, processing, and exports.
• Coordinating with client contacts to provide projects deliverables, progress, timelines and advise on strategy, workflow, and best practices.
• Assist with creating and maintaining DF training Material.
• Other duties as assigned.

What you’ll need

• 1-3 years of experience working in digital forensics e-Discovery and related space
• Passion for investigating processes, scientific methods, and research.
• Possess strong quantitative and qualitative research and analytical skills
• Possesses (or be willing to complete withing months of employment) One of more IT security or forensics industry certifications. A plus if candidate has CCE, CISSP, EnCE, ACE or other comparable certifications. Understanding of data collection, preservation, and chain of custody principles and procedures.
• Graduate degree in IT or similar with understanding of application software and operating systems (windows, Linus/unix). Preferred degree in digital forensics, engineering, computer science, Information technology, data analytics or work experience in related field.
• Experience in forensic software: EnCase, access data, Cellebrite, Linux based forensics tools, Magnet Axiom, Blackbag or similar forensic toolkits.
• Experience with eDiscovery review/processing platforms: relativity, Brainspace, Disco, Nuix, Law, Mindseye
• Familiar with Email Systems: Office 365, Microsoft Exchange, Lotus Notes/Domno, eZVault, email, archive plaforms
• Cloud-based storage and chat collaboration platforms such as slack, dropbox, box, etc.
• Database/programming, scripting experience (Python, Ruby, C#, R, Html, microsofts SQL server, Microsoft access) is a plus
• Ability to travel

Essential criteria

• Familiarity with Nuix
• Certifications/ qualifications of skills are kept up to date and proven
• Ability to hit the ground running
• Ability to take initiative and be proactive

                                                                                                         “OPENING THE GATEWAY BETWEEN TALENT & OPPORUNITY”

Should you be interested please apply online. Please feel free to contact Josh on 0427 870 585 only after online submission. If you would like to look at our other unlisted roles, you can find them at:

https://gatewaysynergy.com.au/careers/

Relocate to the ACT

Would you like to work with Australia’s largest provider of Digital Forensics tools and training?
  
My client is looking for a meticulous and technically skilled IT Programmer to work on exciting in­ house digital forensic related research and development projects under the guidance of a Subject Matter Expert.
  
The candidate should have experience with good software engineering practices, designing and developing software solutions to specifications and according to local standards and practices, and with the use of version control systems. In addition, candidates must have excellent English­ language communication skills, interpersonal skills, and be capable of working in an autonomous capacity.
  
Requirements
  
The Role & Requirements 

• Have 3-5 years of experience working as a programmer, with 1-2 years in project or team leadership role.
• Have an in-depth knowledge of the tools and workflows required to facilitate code review, and handle code deployments
• Know how to spot issues with code when reviewing the differences between changes
• Have strong interpersonal communication skills, and attention to detail
• Have the ability to take on challenging problems
• Have the ability to work in an autonomous capacity

  
The candidate requirements 
  

• Have experience with Ruby, PHP, Powershell or Simillar Programing Languages
• Be able to write scripts using above languages for automation purposes
• Understand REST APls and be able to read API documentation and use them effectively
• Be familiar with TensorFlow and Elastic
• Have sound HTMLS and CSS3 standards
• Use GIT as a source control system
• Have your own toolset or workflow to add to our existing processes
• Experience with Nuix

  
Essential Criteria

• Experience will C++ and Python
• Ability to hit the ground running
• Skill certifications/qualifications are kept up to date

Security Clearance Requirements:

• NV1 clearance preferred
• Australian Citizenship at a Minimum to obtain future clearance 

          “OPENING THE GATEWAY BETWEEN TALENT & OPPORUNITY”

Should you be interested please apply online. Please feel free to contact Josh on 0427 870 585 only after online submission. If you would like to look at our other unlisted roles, you can find them at:

https://gatewaysynergy.com.au/careers/