by | Apr 5, 2022 | jobadder, Sales & Account Management
STATUS: This Position Is No Longer Available
Sales & Account Management / Sales Executive / BDM
Permanent / Full Time
Position : Business Development Manager
Location : ACT
The Company
Would you like to work with Australia’s largest provider of Digital Forensics tools and training?
My client is looking for an eager and experienced Sales Executive to build business by identifying new business prospects and selling product and services to them.
The candidate will grow relationships with current clients, and build and nurture relationships with new clients. They will also work with the sales team to stay ahead of the competition and work on sharpening and improving their negotiation and sales skills under the guidance of the CSO.
Requirements
The Role & Requirements
- Initiative – must have the ability to be resourceful and work without being told what to do. It requires resilience and determination to go beyond minimum standards, and having the drive to consistently achieve higher; to help improve and add value to the business as a whole. This means to solve problems that others may not have noticed needed solving, constructively helping all members of their team and department (not merely criticize), and recommending (and implementing upon C-level approval) ways to improve processes and workflow. Highly driven individual with an execution focus and a strong sense of urgency and a belief in our mission, and willing to go the extra mile with a strong work ethic; self-directed and resourceful.
- Communication Skills – must be able to communicate effectively and clearly with all their team members, and with external stakeholders as required.
- Interpersonal Skills – should be a consumer-oriented, people person with a commitment to delivering excellence to customers. They should be dedicated to quality, capable of working independently or with others, be highly motivated, capable of multi-tasking and work well under pressure.
- Effective at teamwork – must be able to work well independently as well as part of a team.
- Problem solver – Must be able to identify challenges and hinderances both internally and externally, along with sales opportunities, and be able to use their keen problem-solving skills to resolve them.
- Customer advocate – Must be able to tune into the needs and pains of customers and be able to efficiently and effectively interact with them, and have the ability to craft complex, innovative solutions and compelling propositions to deliver customer outcomes.
- Sales Approach – Positive sales professional with high energy “hunter” sales approach
Essential Criteria
- A Sales Executive should have a minimum of 8 years of experience in sales, and have an understanding of sales and marketing processes and be able to negotiate with clients. They must be able to search out business leads and trending products. Communication skills are also vital to this job.
- Knowledge of MS Office suite, and CRM and quoting software
- Proven ability in solution selling and to close new business
- Consistent track record of over achievement of sales goals
- Well-connected with strong relationships with industry decision makers
- A Sales Executive Associate should have at the very least a bachelor’s degree in Sales, Advertising, Marketing, or another business-related field. Otherwise, an equivalent of the same in working experience is also acceptable for the position.
Security Clearance Requirements:
- As you will be working with partners and their end clients in security related areas, the successful candidate must be an Australian Citizen and have the ability to obtain and maintain a NV1 clearance or higher.
“OPENING THE GATEWAY BETWEEN TALENT & OPPORUNITY”
Should you be interested please apply online. Please feel free to contact Josh on 0427 870 585 only after online submission. If you would like to look at our other unlisted roles, you can find them at:
https://gatewaysynergy.com.au/careers/
How to Apply
Send us an email Email Us
[email protected]
Apply online : Click here to apply
https://apply.jobadder.com/au3/1909/452575/7w54obduknyehjueomm7eqnu44
by | Apr 4, 2022 | IT & Telecomms, jobadder
STATUS: This Position Is No Longer Available
IT & Telecomms / Help Desk / Support
Permanent / Full Time
Position : Service Desk Technician
Location : Brisbane
Gateway Synergy is looking for a Service Desk Technician on behalf of our client. Our client is a rapidly growing company in the Defence industry, with an urgent need for exceptional professionals.
The role of Service Desk Technician with our client is to work with the Service Delivery team to manage Customer enquiries and issues from receipt through to completion, and to gradually build the capability of the Service Desk.
The role is full-time permanent and is based in Canberra/Brisbane.
Key Responsibilities
Service Support
- To assist with receipt of Customer service calls and emails, assessing and escalating issues and processing cases
- To assist with the onboarding of new Customers into the system, working with the CSMs and Technical team to complete the work according to required timings
- To understand the background and requirements for the management of the following Service Desk elements – Incidents, Service Requests, Changes, Problems
- To conduct Level 1 support
- To work with Level 2/3 technical personnel to assist to resolve issues
- To maintain all Service Desk work in the Service Manager tool.
- To manage general task and issue management utilizing ServiceNow.
- Asset management through ServiceNow.
- To assist to maintain and improve the speed and quality of services by implementing and improving processes
- To document and maintain all Service Desk processes (Service Desk and Onboarding) in the Confluence document management system
- Have a basic understanding of the following concepts in order to be able to support systems:
- Information Security
- Network and Gateway
- Compute and Storage
- Virtualisation
- System monitoring
- Cloud computing
- To document Knowledge Articles and Processes in support of the Service Delivery function
- To assist the Change Action Board and the Change Manager as required
Team support
- To assist and / or lead internal committees set-up for the management of Workplace Health and Safety.
- To support other Team Members in the delivery of their projects.
- To assist with the coordination of project resources.
- To assist in the planning, preparation, and organisation of meetings with internal and external stakeholders.
- To assist with the preparation of meeting notes and management of meeting actions and decisions.
- To liaise with a range of internal and external clients to achieve effective outcomes for the Team.
- To deal with sensitive and/or classified information in an appropriate manner.
Skills required
Essential
- Sound knowledge of OHS and Environmental requirements in the workplace.
- Excellent communication skills.
- 1-3 years’ experience in a Service Desk front line role, ideally in Cloud Services.
- Experience in liaising with Customers in a supportive manner as required in the solution of issues.
- Empathy with the Customer issues and requirements.
- A proactive solution-focused approach with Customers.
- Ability to document Processes and Knowledge articles.
- Ability to work both independently with minimal supervision and as part of a team.
- Experience with Support Desk applications.
- Excellent knowledge of Microsoft Office Applications.
- Administration of Office 365 desirable.
- Previous experience with ServiceNow desirable.
- Ability to follow required work procedure in a methodical manner.
- Ability to work with the team and undertake tasks with which you may not be familiar.
- Ability to train others in support of the overall support delivery.
- Resourcefulness and ability to establish proactive, productive working relationships with stakeholders.
- Ability to manage multiple priorities, often within tight timeframes.
- Ability to overcome obstacles and problem solve issues.
- Delivery of high-quality products and outputs.
- Timely reporting planned and current activities, issues and dependencies.
Desirable
- An understanding of ITIL and customer service principles would be highly regarded.
- Some qualification or leadership experience in technology or service delivery would be advantageous.
Security
- Ability to attain a minimum Baseline Federal Government security clearance.
- NV1 clearance desirable.
“OPENING THE GATEWAY BETWEEN TALENT & OPPORUNITY”
Should you be interested please apply online. Please feel free to contact Anastasia on 0292384200 only after online submission. If you would like to look at our other unlisted roles, you can find them at:
https://gatewaysynergy.com.au/careers/
How to Apply
Send us an email Email Us
[email protected]
Apply online : Click here to apply
https://apply.jobadder.com/au3/1909/452014/7w54obduknyehjueomm7eqnu44
by | Apr 4, 2022 | IT & Telecomms, jobadder
STATUS: This Position Is No Longer Available
IT & Telecomms / IT Security
Permanent / Full Time
Position : Project Manager Cyber
Location : ACT
The Company
Would you like to work with Australia’s largest provider of Digital Forensics tools and training?
My client is looking for a meticulous and technically skilled Digital Forensics Associate to work on exciting in house digital forensic related research and development projects under the guidance of a Subject Matter Expert.
The Digital Forensics Associate will deliver hands-on client project work, provide support to more senior-level team members in investigation and expert witness projects, and will help them evolve on their growing proactive through various continues improvement initiatives. You will work closely with the project team to become familiar with the clients’ big picture objectives and challenges and execute critical project deliverables to ensure these objectives are met on time and with the innovative analytical workflow solutions to address their issues. Responsibilities will include but are not limited to, the following:
Duties and responsibilities
- Preservation and analysis of electronically stored information in support of investigative and electronic discovery matters using industry standard tool and practices.
- Designing and implementing intelligent workflow solutions to quickly identify the key facts, details, and merits of the case
- Conducting quality control checks to ensure accuracy of tasks/deliverables related to searches, review workflow, productions, processing, and exports.
- Coordinating with client contacts to provide projects deliverables, progress, timelines and advise on strategy, workflow, and best practices.
- Assist with creating and maintaining DF training Material.
- Other duties as assigned.
What you’ll need
- 1-3 years of experience working in digital forensics e-Discovery and related space
- Passion for investigating processes, scientific methods, and research.
- Possess strong quantitative and qualitative research and analytical skills
- Possesses (or be willing to complete withing months of employment) One of more IT security or forensics industry certifications. A plus if candidate has CCE, CISSP, EnCE, ACE or other comparable certifications. Understanding of data collection, preservation, and chain of custody principles and procedures.
- Graduate degree in IT or similar with understanding of application software and operating systems (windows, Linus/unix). Preferred degree in digital forensics, engineering, computer science, Information technology, data analytics or work experience in related field.
- Experience in forensic software: EnCase, access data, Cellebrite, Linux based forensics tools, Magnet Axiom, Blackbag or similar forensic toolkits.
- Experience with eDiscovery review/processing platforms: relativity, Brainspace, Disco, Nuix, Law, Mindseye
- Familiar with Email Systems: Office 365, Microsoft Exchange, Lotus Notes/Domno, eZVault, email, archive plaforms
- Cloud-based storage and chat collaboration platforms such as slack, dropbox, box, etc.
- Database/programming, scripting experience (Python, Ruby, C#, R, Html, microsofts SQL server, Microsoft access) is a plus
- Ability to travel
Essential criteria
- Familiarity with Nuix
- Certifications/ qualifications of skills are kept up to date and proven
- Ability to hit the ground running
- Ability to take initiative and be proactive
“OPENING THE GATEWAY BETWEEN TALENT & OPPORUNITY”
Should you be interested please apply online. Please feel free to contact Josh on 0427 870 585 only after online submission. If you would like to look at our other unlisted roles, you can find them at:
https://gatewaysynergy.com.au/careers/
How to Apply
Send us an email Email Us
[email protected]
Apply online : Click here to apply
https://apply.jobadder.com/au3/1909/451979/7w54obduknyehjueomm7eqnu44
by Josh Seaman | Apr 1, 2022 | Employment Agencies, Recruitment Agencies
A company should never hire just to fill a position but should instead find the perfect individual for the job. Your company likely devotes a significant number of resources to the recruiting process in order to find the best candidate. If you’re starting with a job description that isn’t what it might be, you may be restricting yourself at the beginning of the process. You also want to be sure to keep your goal the same with each new hire – the reason you started a business and the reason you will stay in business. If you change direction, you risk losing focus and losing both customers and staff members.
Listed below are some job posting basics:
Eye-catching Job Post
Start with a decent template before you even begin to think about the wording of your job advertisement:
- Use a clean and modern font: Use fonts like Serif or Sans Serif. Avoid using fun or wacky fonts.
- Use bold text to emphasize: Make fonts bold when necessary. Do not make all texts bold! You are not highlighting anything in that case.
- Make it simple: Do not over-design your job advertisement. Classic and straightforward looking design is enough for a job ad. Do not use lots of pictures and bright colours; this can overpower the text.
Be Found Easily by The Right People
This is where you begin to modify your job description’s information. It’s best to avoid using phrases like “career chance!” or “medical employment” in your headers since they’ll make you harder to find. If you provide a particular job title in your job description, it will be easier for job seekers to find your posting. When space permits, use whole words rather than abbreviations.
The first paragraph of a job description should attract the reader’s attention after the job title/header. Consider using action verbs to define the primary responsibilities of the position. You may lose the interest of anyone scanning through if you start with a lot of background information about your business or the industry. Also, each paragraph should not be longer than three lines.
Make It Clear to Them Who You Are
You want to make sure that you’re offering your new recruit all the information they need to know about you as soon as possible. Don’t forget to provide some context about your company’s mission, vision, and core values. This is also a great time to give some information about your management style. Do you have a hands-on, active kind of leadership? Or, do you prefer to be more of a visionary that stays in the background and lets their team run with it?
It’s essential to have a strong employer brand if you want to attract the best prospects. And while you’re working on creating the best employer brand, don’t forget to show it off on social media. Job seekers are Googling to find companies they want to work for, so you need to be visible.
Now that you have the basics in creating a job post that gets results do additional research on improving more! Remember that the more precise and comprehensive your job description is, the more likely you will attract and retain the top employees. Good luck!
Recent Comments