Regional Manager / Educator

by | Feb 28, 2025

The Company
Our client is a premier hairdresser in Brisbane with goals to grow. Their skilled master stylists are at the forefront of the industry, specializing in flawless blondes, enchanting balayages, and trend-setting hairstyles. They prioritize premium quality care for customers’ hair, using top-notch products to enhance its health and beauty. 

The Position
Are you an experienced leader in the hair industry, ready to take on a dynamic role managing multiple salons? Our client is seeking a highly skilled and driven Multi-Salon Manager to oversee operations, drive revenue growth, and elevate our team’s expertise
1. Leadership & Business Growth

• Oversee and manage multiple salon locations, ensuring consistency, profitability, and high performance across all salons.
• Develop and implement strategies to grow revenue, client retention, and team performance, ensuring that each location thrives.
• Work closely with salon managers and senior stylists to create monthly business and performance plans, track progress, and make data-driven decisions.
• Be a key player in recruiting, onboarding, and retaining top talent, ensuring that our client is the go-to employer for the best stylists in the industry.

2. Financial & Performance Management

• Take ownership of salon P&L, budgets, and revenue goals, ensuring that each location operates profitably.
• Lead by example by delivering at least $2,000 per week in personal service revenue, ensuring a strong client connection and setting a high standard for service excellence.
• Set and monitor financial and performance KPIs for each salon and stylist, ensuring profitability, efficiency, and excellence in client experience.
• Identify opportunities for cost optimization, productivity improvements, and new revenue streams (e.g., retail sales, VIP memberships, package offerings).

3. Education & Brand Leadership

• Serve as the face of the company, representing the brand in the industry, online, and within the community.
• Develop and implement a structured in-salon education program, ensuring continuous upskilling of all team members.
• Stay ahead of trends, introduce new techniques and services, and ensure our client remains an industry leader.
• Conduct workshops, training sessions, and one-on-one coaching for stylists at all levels, driving technical mastery and service excellence.
• Mentor and develop future salon leaders, ensuring a strong leadership pipeline.

4. Customer Experience & On-Floor Leadership

• Maintain an active on-floor presence, performing services, connecting with customers, and ensuring real-time coaching of the team.
• Lead the way in customer consultations, service execution, and customer experience standards, setting the benchmark for excellence.
• Encourage and collect customer testimonials and feedback, using them to enhance salon reputation and marketing efforts.
• Create a positive, high-energy, and inspiring salon culture, fostering team collaboration, motivation, and excellence.

5. Entrepreneurial & Strategic Thinking

• Work closely with the owners and marketing team to develop innovative promotions, brand partnerships, and community engagement initiatives.
• Bring an entrepreneurial mindset, continuously identifying new business opportunities, partnerships, and growth strategies.
• Be proactive in problem-solving, ensuring that each salon runs efficiently and continues to grow in both reputation and revenue.

The Candidate
The successful applicant should have the following skills/experience/qualities: 

• An inspiring leader with a strong salon background—you’ve worked at a senior level, managed multiple locations, and thrived in a high-performance environment.
• A skilled and passionate hair professional—you’re not just a leader; you’re an expert at your craft and love delivering exceptional client results.
• A financial and business-savvy thinker—you understand numbers, how to grow revenue, and how to manage a profitable salon.
• An educator and mentor—you love developing talent, training stylists, and ensuring continuous improvement.
• A strategic, entrepreneurial mindset—you think beyond the chair, driving business success, marketing ideas, and innovation.
• A culture driver—you know how to motivate, inspire, and energize a team, ensuring a thriving and happy work environment.
• Flexibility and adaptability—you understand that this role isn’t about sitting in an office; it’s about being hands-on, leading from the front, and adapting as needed.

What We Offers:

• A dynamic and high-growth environment, where you have the autonomy and support to make a real impact.
• A collaborative, supportive team that values creativity, excellence, and leadership.
• Competitive salary, service commission, and performance-based incentives to reward your contributions.
• The chance to shape the future of an industry-leading brand and become a respected name in the salon world.

Additional compensation: bonus on revenue targets

If you would like to look at our other unlisted roles, you can find them at: https://gatewaysynergy.com.au/careers/ 
 
You must submit a CV on application prior to a phone call with Wiliana on 0482 074 845

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