STATUS: This Position Is No Longer Available

Admin / Secretarial / Office Support / Office Junior / Assistant

Permanent / Full Time

Position : Customer and Office Support Officer

Location : Sydney

The Company  
A National SME medical company with head offices in Sydney selling medical equipment into a variety of platforms and channels both privately and publicly.

The Role
The key focus areas of the role include:

  • Provide assistance to Sales and Operations team
  • Entering and following up quotations
  • Processing daily sales orders
  • Preparing dispatch paperwork for Sales Sample Orders
  • Processing internal and external sample requests
  • Inbound telephone enquiries to support Sales team
  • Day to day admin duties. (data entry, word processing, filing etc)
  • Handling all aspects of a customer’s interaction including sales, warranties and return goods
  • Provide high level administrative support and customer service both internally and externally
  • Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
  • Acknowledge, resolve and record customer complaints and escalate any unresolved issues
  • Undertake routine system searches, input and extract data using available computer systems

The Candidate 

The successful candidate will possess the following skills and experience:

  • Must be proficient with verbal and written communication and have a can do attitude
  • Be proficient Window Office – Word & Excel
  • Have professional and friendly telephone manner
  • Have high attention to detail
  • Be extremely well organised
  • Have the ability to work independently and as part of a team
  • Be someone who wants a stable career path
  • Will be an advantage if the candidate has experience with the software EXO and experience in customer service


If you would like to look at our other unlisted roles, you can find them at:

You must submit a CV on application prior to a phone call and be prepared to sign a nondisclosure. Feel free to call thereafter on the following 0485 835 307

How to Apply

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