The agency is seeking to identify suitable Candidates to perform the roles of Infrastructure, Support and Technical Engineers from junior levels to expert and manager levels to help the agency manage and maintain all IT platforms, take operational ownership of all infrastructure provisioning, and provide business user support in day-to-day operations.

Infrastructure Engineers provide support for deployment of hardware, hardware related software and other related assets. The role provides support of infrastructure related incidents and problems. They exercise a degree of independent judgement and make decisions within defined parameters that require some reliance on skills and knowledge. They plan their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

Support Engineers support incident or problem management and service request processes by identifying, recording, updating, closing incident or problem records, and capturing the resolution and knowledge in ICT Service Management System. Support Engineers use their in-depth knowledge to provide technical advice and development to service desk staff. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. Support Engineers plan their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

Technical Engineers supports the delivery of technical landscape design, installation, configuration, deployment, technical security and operation of ICT components and databases. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. The Technical Engineer plans their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

Infrastructure Engineer
Duties may include, but not limited to, some or all of the following:

• iprovide infrastructure related operational support for hardware,
  software, and other assets
• follow procedures for prioritisation, resolution and/or escalation of infrastructure issues to ensure timely resolution
• execute configuration management, active directory and group policy database changes which impact production services
• control and manage the configuration management database
• support work to team members, using judgement to match issue complexity and staff capability, to reduce peaks and troughs in workload
• provide advice and support to colleagues regarding technical aspects of support
• liaise with suppliers and third-party vendors in the purchase of technology equipment
• assist with the deployment of hardware, software, and related assets
• assist with cost analysis activities as required
• draft documentation which may include design documentation, implementation plans, test plans, and support procedures
• collaborate with stakeholders to ensure effective and timely implementation of projects
• contribute to the development and implementation of improvements and best practice in processes and procedures

Main skills/attributes Skills for the Information Age (SFIA) required:

• IT infrastructure ITOP – Level 3
• Systems installation and removal HSIN – Level 3
• Programming/software development PROG – Level 2

Ability to:

• build rapport and maintain stakeholder relationships
• investigate and respond to identified issues, and escalate as needed
• identify expectations and concerns
• communicate confidently and present messages in a clear, concise, and articulate manner
• work collaboratively, manage time, prioritise competing tasks and organise work against performance expectations, and contribute towards team work plans
• analyse information and make recommendations based on evidence
• research and make sound decisions based on sound subject matter knowledge and judgement
• adapt to a changing environment and assist others to adjust
• work independently and as part of a team under general direction

Support Engineer
Duties may include, but not limited to, some or all of the following:

• support work to team members using judgement to match issue complexity and staff capability, and reduce peaks and troughs in workload
• support identification and classification of jobs to an appropriate ticket priority level
• support diagnosis and resolution of jobs
• assist with the development of scripts for service desk and provide technical support information to the key user and support teams
• assist with or provide jobs to the appropriate team for diagnosis and resolution
• respond to queries or escalate where necessary, under the supervision of a more senior staff
• search for solutions in solutions database and update as appropriate
• evaluate the effectiveness of the business solution management process and identify and recommend continuous improvement opportunities
• establish and manage relationships with stakeholders and ensure effective and timely implementation of ticket resolution
• assist with cost analysis activities as required
• refer unresolved and more complex enquiries to the senior staff for resolution
• use ICT service management systems to record, update and close requests
• define procedures for planning and controlling of job scheduling
• draft a range of written material including technical and corporate documentation and operational procedures, for review by senior staff
• maintain up-to-date knowledge of ICT related legislation, policy and processes and transfer knowledge to other team members

Main skills/attributes Skills for the Information Age (SFIA) required:

• Requirements definition and management REQM – Level 3
• Application support ASUP – Level 3
• Problem management PBMG – Level 3
• Incident management USUP – Level 3

Ability to:

• build rapport and maintain stakeholder relationships and provide support and assistance to others.
• investigate and respond to identified issues and escalate as needed
• identify expectations and concerns
• adapt to a changing environment and assist others to adjust
• communicate confidently and present messages in a clear, concise, and articulate manner
• work collaboratively, manage time, prioritise competing tasks and organise work against performance expectations, and contribute towards team work plans
• analyse information and make recommendations based on evidence
• research and make sound decisions based on sound subject matter knowledge and judgement
• work independently and as part of a team under general direction

Technical Engineer
Duties may include, but not limited to, some or all of the following:

• assist with the design, installation and operation of the ICT system instance, landscape, client, and transport processes
• provide technical support for project build, test, and solution deployment activities
• configure and assist with all non-functional platform capabilities including job scheduling, output management, email, archiving, technical security, and technical connectivity between software components
• assist with monitoring, tuning, and maintaining ICT software components, and perform system testing
• schedule and perform regular maintenance of patches and support packages for all technical layers
• help define and operate backup, high availability, and disaster recovery solutions for ICT systems
• perform the administration and operation of the database solution
• perform technical operations for ICT solutions and interfaces
• maintain technical system information in service tools
• perform daily monitoring activities including load testing and performance
• assist with problem management and root cause analysis
• assist with technical change management
• maintain up-to-date knowledge of ICT related legislation, policy and processes and transfer knowledge to other team members
• draft a range of technical and corporate documentation
• escalate issues that adversely impact on policy, performance and/or service

Main skills/attributes Skills for the Information Age (SFIA) required:

• Problem management PBMG – Level 3
• Database design DBDS – Level 3
• Database administration DBAD – Level 3
• IT infrastructure ITOP – Level 3
• Requirements definition and management REQM – Level 3
• System software SYSP – Level 4
• Incident management USUP – Level 3

Ability to:

• think strategically and identify broader influences that may impact on work and work area
• build rapport and maintain stakeholder relationships
• investigate and respond to identified issues and escalate as needed
• identify expectations and concerns
• work independently and as part of a team under general direction
• communicate confidently and present messages in a clear, concise, and articulate manner
• work collaboratively, manage time, prioritise competing tasks, and organise work against performance expectations, and contribute towards team work plans
• analyse information and make recommendations based on evidence
• research and make sound decisions based on sound subject matter knowledge and judgment
• adapt to a changing environment and assist others to adjust
• think outside the box and identify innovations

What the role offers:

• Up to $2000/day contracting rate for the right candidate
• 12 month initial contract with 2 possible 12 month extensions
• A fun, collaborative and productive team.
• Below the line role

The agency is seeking to identify suitable Candidates to perform the role of Program, Project and Scrum Masters from junior levels to expert and manager levels to help the agency monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders.

Program Officers provide high-level procedural, administrative and operational support to a work area aiding the delivery of the agency’s programs. They contribute to strategic planning and policy development and to changes in workplace practices and business improvement strategies. Program Officers also liaise with internal and external stakeholders and provide advice to ensure the consistent delivery of program services.

Project Officers support the delivery of the agency’s projects. They play a role in managing straightforward projects, developing, and maintaining relationships with internal and external stakeholders and provide specialist advice to ensure the consistent delivery of project outputs.

Scrum Masters enable teams to self-organise, self-manage, and deliver, using agile values, principles, and practices. They guide teams towards structuring and managing their own work to meet their stated objectives. Scrum Masters help to balance the work of the team in the context of competing priorities, including contributing to planning, changes in workplace practices and business improvement strategies. They support Product Owners to ensure there is an appropriate backlog of prioritised work items based on the overall strategy and overarching business objectives.

Program Officer
Duties may include, but not limited to, some or all of the following:

• implement programs administered by the agency
• liaise and negotiate with internal and external stakeholders to deliver program services, increase the profile of the agency’s services and attend interagency meetings and forums to obtain and share information
• provide advice, procedural guidance, and administrative support to staff
• monitor and report on the achievement of business outcomes, key performance indicators and quality assurance to assist the local leadership team in managing overall performance
• encourage innovation and support staff through changes in process
• assist in policy review including the development of new policies and guidelines
• liaise with other staff and teams to resolve and/or escalate program and policy issues
• draft a range of written material including business cases, reports, executive briefs, and corporate documentation
• undertake research and analysis and contribute to the preparation of reports on relevant program activities and/or project milestones

Main skills/attributes Skills for the Information Age (SFIA) required:

• Customer service support CSMG – Level 2
• Measurement MEAS – Level 3
• Methods and tools METL – Level 3
• Performance management PEMT – Level 4
• Project management PRMG – Level 4
• Portfolio, program and project support PROF – Level 4
• Quality management QUMG – Level 4

Ability to:

• build relationships and engage with diverse groups of people
• understand change and communicate it to staff in a meaningful way
• collaborate with other staff in immediate area and in other areas of the agency
• research, analyse, and make sound decisions using appropriate judgement
• prioritise workload in the context of competing priorities

Project Officer
Duties may include, but not limited to, some or all of the following:

• assist in project management and coordination activities
• contribute to the development and management of project plans and schedules in accordance with the agency’s project management framework
• contribute to strategic planning and continuous improvement
• provide advice, procedural guidance, and technical expertise in specific areas of project work
• perform research work and analysis including contributing to the preparation of reports on relevant project activities including status updates and exception reports
• draft a range of written material including business cases, plans, executive briefs, and corporate documentation for review by senior staff
• assist with monitoring project budgets, review and report on expenditure and assist with procurement and contract management
• assist with the identification and management of project risks, issues, and benefits
• assist with project quality management to ensure project deliverables are fit for purpose and meet client needs
• support and maintain stakeholder relationships to support delivery of projects

Main skills/attributes Skills for the Information Age (SFIA) required:

• Customer service support CSMG – Level 2
• Methods and tools METL – Level 3
• Project management PRMG – Level 4
• Portfolio, program and project support PROF – Level 4
• Quality management QUMG – Level 4

Ability to:

• apply knowledge of project and program management frameworks
• communicate confidently and present messages in a clear, concise, and articulate manner
• support and maintain stakeholder relationships
• demonstrate personal resilience and prioritise work in the context of competing priorities.
• research and make decisions based on subject matter knowledge and judgement
• collaborate with other staff in immediate work area and in other areas of the agency

Scrum Master
Duties may include, but not limited to, some or all of the following:

• coach teams in agile values, principles and practices and model the agile mindset
• plan, set up and facilitate agile event including daily stand-ups, sprint planning, sprint reviews and retrospectives
• assist the team to plan, understand and be accountable for achieving its goals
• anticipate and address/remove blockers/impediments that the team may encounter so the team can remain focused on its goals
• shape the design of processes and practices used by the team based on their maturity and ensure team adherence to the agreed agile process rules
• help the team manage and resolve conflicts and challenges, and play a key role in improving team cohesion, motivation, dynamics and performance
• create an environment of trust and respect where issues or concerns can be raised safely
• identify and analyse risks and opportunities in relation to goal achievement or performance, develop change strategies for consideration of team, and monitor outcomes
• in collaboration with the Product Owner, review and refine the product backlog, re-prioritising and re-assessing the relevance of tasks/stories
• negotiate with product owners and stakeholders to protect the team from external influences impacting their ability to meet the agreed goals
• co-ordinate with other teams as required to manage dependencies and support the team to deliver
• represent the team/s in meetings, and relay information from that meeting back to the team
• develop and deliver presentations, conduct rituals and events and be actively involved in communication and change activities involving stakeholders
• research agile trends, industry dynamics, frameworks and tooling to guide and improve the agency’s use of agile methodologies
• coach newer scrum masters to build capability and lead a community of practice to facilitate continued learning and capability across the agency
• make significant contribution to innovation, changes in workplace practices and business improvement
• develop and maintain stakeholder relationships and networks including representing business area at meetings and other workplace events
• research, analyse and apply problem solving skills to develop innovative solutions to meet clients’ requirements

Main skills/attributes Skills for the Information Age (SFIA) required:

• Measurement MEAS – Level 4
• Methods and tools METL – Level 4
• Organisational facilitation OFCL – Level 5
• Performance management PEMT – Level 5
• Project management PRMG – Level 5
• Release and deployment RELM – Level 4

Ability to:

• embrace and model an agile mindset to deliver business insights and assist organisational change
• employ effective servant leadership methods
• identify risks in applying agreed agile processes and design steps required to mitigate them
• develop and maintain productive working relationships with a variety of stakeholders to ensure positive outcomes
• make decisions based on professional judgement, risk evaluation and in the context of the environment
• work independently under broad direction and act collaboratively
• effectively lead, coach and mentor a team/s while managing competing priorities and changes in strategic direction
• make effective use of agile methodologies to build and sustain high performing teams
• communicate effectively with diverse audiences, including making use of strong presentation skills and tools
• resolve problems proactively, using effective and persuasive engagement
• manage conflict and negotiate effectively using appropriate strategies

What the role offers:

• Up to $2000/day contracting rate for the right candidate
• 12 month initial contract with 2 possible 12 month extensions
• A fun, collaborative and productive team.
• Below the line role

The agency is seeking to identify suitable Candidates to perform the role of Developers from junior levels to expert and manager levels to help the agency create design documents, develop, test, support and maintain applications and frameworks involved in a software release life cycle.

Specialisations include, but are not limited to, the following: Android, Angular, iOS, CA Gen, IMS COBOL, SQL, DataPower, ISAM, Java, JavaScript, M204, Message, Broker MQ, Oracle, Objectstar, Open Text, Python, Siebel, SAS, Sterling, Unix/Linux, OPUS, Teradata, ACF2, OIA, Pega, Drupal, SmartForm, Smart IQ, Datalake/Hadoop

Developers analyse, develop, enhance, integrate, review, test, maintain, and document custom components in support of business and technical requirements. They use their indepth knowledge to provide technical advice and guidance to less experienced developers. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. Developers plan their own work and contribute to teamwork goals in the context of competing priorities, and changes in workplace practices and business improvement strategies.

The Role
Duties may include, but not limited to, some or all of the following:

• undertake a range of analysis, design, software development, prototyping, testing and maintenance activities under guidance from senior developers
• draft technical documentation for review by senior staff
• provide maintenance and support within the assigned area of responsibility
• create software and technical designs for the realisation of medium complexity custom solutions or conversion and migration solutions
• under limited guidance adhere to high quality standards in software development
• provide release support and maintenance for developments
• ensure compliance with endorsed software development methodologies
• assist in the development and delivery of projects within the assigned area of responsibility
• collaborate with stakeholders to ensure effective and timely resolution of production issues
• provide advice and support to colleagues regarding technical aspects of software support, maintenance, and development
• escalate issues as identified and suggest alternative approaches
• maintain up-to-date knowledge of relevant ICT policies and processes and share knowledge with other team members
• assist with cost analysis activities as required

Main skills/attributes Skills for the Information Age (SFIA) required:

• Programming/software development PROG – Level 3
• Problem management PBMG – Level 3
• Systems design DESN – Level 3

Ability to:

• investigate and respond to identified issues and escalate as needed
• communicate confidently and present messages in a clear, concise and articulate manner
• work independently and as part of a team under general direction
• prioritise competing tasks and work collaboratively to see projects through to completion
• adapt to a changing environment and assist others to adjust
• build rapport and maintain stakeholder relationships
• manage time and organise work against performance expectations and contribute towards team work plans
• analyse information and make recommendations based on evidence
• research and make sound decisions based on sound subject matter knowledge and judgement

What the role offers:

• Up to $2000/day contracting rate for the right candidate
• 12 month initial contract with 2 possible 12 month extensions
• A fun, collaborative and productive team.
• Below the line role

The government agency is seeking to identify suitable Candidates to perform the role of Test Engineers, from junior levels to expert and manager levels, to support the agency achieve overall testing strategies, managing effective planning, monitoring and execution of all testing activities within the agency.

Test Engineers ensure that their test effort is effectively executed and that allocated activities are completed in a structured, consistent manner in accordance with agreed test guidelines. They use their in-depth knowledge to provide technical advice and development to less experienced testers. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. Test Engineers plan their own work and contribute to teamwork goals in the context of competing priorities, and changes in workplace practices and business improvement strategies.

The Role
Duties may include, but not limited to, some or all of the following:

• manage the timely delivery of testing outcomes and the quality of testing processes
• plan, develop, and manage test cases for different types of testing at various stages of testing on appropriate testing platforms
• liaise with project teams to ensure appropriate methodology and testing tools are used for testing processes
• review complex test cases from team members to ensure quality
• contribute to the approach for scripting, test data requirements gathering, and test data gathering
• define and document requirements for test environments
• develop and manage team improvement initiatives and projects, including team tools and process changes
• identify, analyse, manage and report on trends of defects, programming errors and inconsistent operational characteristics
• conduct complex testing to ensure the ICT service functions as per requirements
• undertake test effort estimation and manage resources to ensure project deliverables are met
• lead and support operations of the team, including monitoring business performance, setting priorities, and managing resources and workflow
• develop staff capability through coaching and mentoring to increase performance and engagement
• contribute to and influence ICT strategy resolving conflicts as needed
• monitor and manage work output and quality, against established performance standards through interpretation of quality analysis and reporting
• report on the achievement of business outcomes, key performance indicators and quality assurance to manage performance
• proactively share knowledge and expertise, and provide assistance and mentorship to less experienced colleagues
• prepare and review a range of written material including technical and corporate documentation
• assist with the management of finances, resources and budget requirements and issues within area of responsibility
• collaborate with a broad range of internal and external stakeholders to achieve project outcomes
• engage and partner with other agencies and service providers to build service delivery capability
• encourage innovation, continuous improvement and manage and support change

The Candidate:
Skills for the Information Age (SFIA) required:

• Testing TEST – Level 5
• Methods and tools METL – Level 5
• Performance management PEMT- Level 5
• Specialist advice TECH – Level 5
• Stakeholder relationship management – Level 4

Ability to:

• think strategically and align operational activity accordingly
• lead and motivate staff to achieve quality outcomes
• think laterally and generate innovative approaches
• assess risks and implement mitigation strategies
• mentor and guide staff learning and development
• develop and manage a range of internal and external stakeholder relationships
• manage and resolve conflict using appropriate strategies
• understand expectations and concerns, and negotiate quality outcomes
• understand the audience and context, and effectively tailor communication and communication styles
• develop long term plans for the team and manage work in the context of business priorities
• undertake objective, systematic analysis and draw accurate conclusions based on evidence
• make decisions based on professional judgement, risk evaluation and in the context of the environment
• work highly independently under broad direction and act collaboratively
• manage competing priorities to achieve quality outcomes and project completion
• lead change initiatives and support staff through uncertainty and the change process.

What the role offers:

• Up to $2000/day contracting rate for the right candidate
• 12 month initial contract with 2 possible 12 month extensions
• A fun, collaborative and productive team.
• Below the line role