STATUS: This Position Is No Longer Available

IT & Telecomms / System Administration

Contract or Temp

Position : Infrastructure, Support and Technical Engineers

Location : ACT

Gateway Synergy is looking for experienced Infrastructure, Support and Technical Engineer contractors for a government agency.

The agency is seeking to identify suitable Candidates to perform the roles of Infrastructure, Support and Technical Engineers from junior levels to expert and manager levels to help the agency manage and maintain all IT platforms, take operational ownership of all infrastructure provisioning, and provide business user support in day-to-day operations.

Infrastructure Engineers provide support for deployment of hardware, hardware related software and other related assets. The role provides support of infrastructure related incidents and problems. They exercise a degree of independent judgement and make decisions within defined parameters that require some reliance on skills and knowledge. They plan their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

Support Engineers support incident or problem management and service request processes by identifying, recording, updating, closing incident or problem records, and capturing the resolution and knowledge in ICT Service Management System. Support Engineers use their in-depth knowledge to provide technical advice and development to service desk staff. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. Support Engineers plan their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

Technical Engineers supports the delivery of technical landscape design, installation, configuration, deployment, technical security and operation of ICT components and databases. They exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge. The Technical Engineer plans their work in the context of competing priorities and contribute to changes in workplace practices and business improvement strategies.

Infrastructure Engineer
Duties may include, but not limited to, some or all of the following:

• iprovide infrastructure related operational support for hardware,
  software, and other assets
• follow procedures for prioritisation, resolution and/or escalation of infrastructure issues to ensure timely resolution
• execute configuration management, active directory and group policy database changes which impact production services
• control and manage the configuration management database
• support work to team members, using judgement to match issue complexity and staff capability, to reduce peaks and troughs in workload
• provide advice and support to colleagues regarding technical aspects of support
• liaise with suppliers and third-party vendors in the purchase of technology equipment
• assist with the deployment of hardware, software, and related assets
• assist with cost analysis activities as required
• draft documentation which may include design documentation, implementation plans, test plans, and support procedures
• collaborate with stakeholders to ensure effective and timely implementation of projects
• contribute to the development and implementation of improvements and best practice in processes and procedures

Main skills/attributes Skills for the Information Age (SFIA) required:

• IT infrastructure ITOP – Level 3
• Systems installation and removal HSIN – Level 3
• Programming/software development PROG – Level 2

Ability to:

• build rapport and maintain stakeholder relationships
• investigate and respond to identified issues, and escalate as needed
• identify expectations and concerns
• communicate confidently and present messages in a clear, concise, and articulate manner
• work collaboratively, manage time, prioritise competing tasks and organise work against performance expectations, and contribute towards team work plans
• analyse information and make recommendations based on evidence
• research and make sound decisions based on sound subject matter knowledge and judgement
• adapt to a changing environment and assist others to adjust
• work independently and as part of a team under general direction

Support Engineer
Duties may include, but not limited to, some or all of the following:

• support work to team members using judgement to match issue complexity and staff capability, and reduce peaks and troughs in workload
• support identification and classification of jobs to an appropriate ticket priority level
• support diagnosis and resolution of jobs
• assist with the development of scripts for service desk and provide technical support information to the key user and support teams
• assist with or provide jobs to the appropriate team for diagnosis and resolution
• respond to queries or escalate where necessary, under the supervision of a more senior staff
• search for solutions in solutions database and update as appropriate
• evaluate the effectiveness of the business solution management process and identify and recommend continuous improvement opportunities
• establish and manage relationships with stakeholders and ensure effective and timely implementation of ticket resolution
• assist with cost analysis activities as required
• refer unresolved and more complex enquiries to the senior staff for resolution
• use ICT service management systems to record, update and close requests
• define procedures for planning and controlling of job scheduling
• draft a range of written material including technical and corporate documentation and operational procedures, for review by senior staff
• maintain up-to-date knowledge of ICT related legislation, policy and processes and transfer knowledge to other team members

Main skills/attributes Skills for the Information Age (SFIA) required:

• Requirements definition and management REQM – Level 3
• Application support ASUP – Level 3
• Problem management PBMG – Level 3
• Incident management USUP – Level 3

Ability to:

• build rapport and maintain stakeholder relationships and provide support and assistance to others.
• investigate and respond to identified issues and escalate as needed
• identify expectations and concerns
• adapt to a changing environment and assist others to adjust
• communicate confidently and present messages in a clear, concise, and articulate manner
• work collaboratively, manage time, prioritise competing tasks and organise work against performance expectations, and contribute towards team work plans
• analyse information and make recommendations based on evidence
• research and make sound decisions based on sound subject matter knowledge and judgement
• work independently and as part of a team under general direction

Technical Engineer
Duties may include, but not limited to, some or all of the following:

• assist with the design, installation and operation of the ICT system instance, landscape, client, and transport processes
• provide technical support for project build, test, and solution deployment activities
• configure and assist with all non-functional platform capabilities including job scheduling, output management, email, archiving, technical security, and technical connectivity between software components
• assist with monitoring, tuning, and maintaining ICT software components, and perform system testing
• schedule and perform regular maintenance of patches and support packages for all technical layers
• help define and operate backup, high availability, and disaster recovery solutions for ICT systems
• perform the administration and operation of the database solution
• perform technical operations for ICT solutions and interfaces
• maintain technical system information in service tools
• perform daily monitoring activities including load testing and performance
• assist with problem management and root cause analysis
• assist with technical change management
• maintain up-to-date knowledge of ICT related legislation, policy and processes and transfer knowledge to other team members
• draft a range of technical and corporate documentation
• escalate issues that adversely impact on policy, performance and/or service

Main skills/attributes Skills for the Information Age (SFIA) required:

• Problem management PBMG – Level 3
• Database design DBDS – Level 3
• Database administration DBAD – Level 3
• IT infrastructure ITOP – Level 3
• Requirements definition and management REQM – Level 3
• System software SYSP – Level 4
• Incident management USUP – Level 3

Ability to:

• think strategically and identify broader influences that may impact on work and work area
• build rapport and maintain stakeholder relationships
• investigate and respond to identified issues and escalate as needed
• identify expectations and concerns
• work independently and as part of a team under general direction
• communicate confidently and present messages in a clear, concise, and articulate manner
• work collaboratively, manage time, prioritise competing tasks, and organise work against performance expectations, and contribute towards team work plans
• analyse information and make recommendations based on evidence
• research and make sound decisions based on sound subject matter knowledge and judgment
• adapt to a changing environment and assist others to adjust
• think outside the box and identify innovations

What the role offers:

• Up to $2000/day contracting rate for the right candidate
• 12 month initial contract with 2 possible 12 month extensions
• A fun, collaborative and productive team.
• Below the line role

“OPENING THE GATEWAY BETWEEN TALENT & OPPORTUNITY”

If you would like to look at our other unlisted roles, you can find them at: https://gatewaysynergy.com.au/careers/

You must submit a CV on application prior to a phone call and be prepared to sign a nondisclosure. Feel free to call thereafter on the following 0482 074 845

How to Apply

Send us an email Email Us
[email protected]

Apply online : Click here to apply

https://apply.jobadder.com/au3/1909/767276/7w54obduknyehjueomm7eqnu44